Netflix error code NW-2-5 generally occurs due to connectivity issues. It doesn’t matter whether you are streaming Netflix on a browser or through an application, the error still occurs. The network connectivity issue tends to create a glitch between your internet connection and the streaming device. Hence, either your device isn’t connected to the internet, or something prevents it from connecting to Netflix. However, the error is comparatively solvable concerning other streaming errors. The main problem is to figure out the reason which is causing such an error.

When facing the error, you see a message that “Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5.”

It is pretty common for this error to occur in PlayStations, Set-top boxes, Xbox, and other streaming media players. The solution for every device is almost the same; adding or subtracting 2-3 different solutions.


Fixes for Netflix error code NW-2-5

  1. Ensure your network supports streaming

Afterall it is a network issue, so you must check within the boundaries of having an internet connection first. If you use a cellular network, make sure it is working properly. Check for other things on the internet to see if there is an internet connection problem overall or it’s only Netflix.

If you are in a hotel, hostel, hospital, or work network, make sure the network supports Netflix, and the signal isn’t deliberately blocked.

This solution comes handy in every device that has Netflix streaming, like Nintendo Wii, Blu-Ray player, Roku, etc.

  1. Check if you are connected to the internet.

Run a speed test on the device to see if the internet is working perfectly. If you are having low to none downloading or uploading speed, then there are issues with the connection. Contact your service provider to resolve this. If you use a cellular connection, make sure you still have data to browse the internet.

If the speed test works fine, then try out any other solution for Netflix error code NW-2-5.

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fixes netflix error code

3. Restart your device

Restarting the device is a simple solution for your error. Unplug the device for a minute or two and plug it again. After that, please turn it on and try Netflix again.

If you use Nintendo Wii U, then restart it and try Netflix again. Same goes with PlayStation, Smart TV, and Roku.

4. Restart your Home Network

If you use your home network and aren’t able to connect to Netflix, then restart it. Firstly, turn off the device. After that, unplug the modem and the router for a couple of seconds. Plug them again. Make sure no other light blinks rather than the those that usually flash. Try Netflix again.

This solution works for every device and also including PlayStation and Xbox.

5. Improve your Wi-Fi signal

If the above steps do not help you in fixing Netflix error code NW-2-5, then try the following suggestions. The below-mentioned suggestions will make your connection stronger.

  • Move up the position of your router as it can give you better reception.
  • Change your router’s position to build up your signal strength.
  • Move the devices away from the router than can interfere with your connection—for example, microwave and other devices.

 6. Verify your DNS settings


  1. In the main menu, go to Settings. Select Network.
  2. Select Set Up Internet Connection. Choose a method depending on your connection.
  3. Select Automatic for IP Address, DHCP Host Name, and DNS and MTU
  4. Select Do Not Use for Proxy Server, and select Test Connection.


To confirm your Xbox DNS settings while solving Netflix error code NW-2-5, perform the following steps:

  1. Press Guide on your Xbox controller and go to Settings.
  2. Click on System Settings and choose Network Settings.
  3. Pick the network and select Configure Network.
  4. Click on DNS Settings and select Automatic.
  5. Please turn off your Xbox and turn it on. Try Netflix after that.

With these simple yet reliable solutions, you will be able to solve Netflix error code NW-2-5.

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